Easy lift, tracked aerial platform’s manufacturer, places great emphasis on the quality and professionalism of its customer service.

In addition to the marketing and distribution of spiders in Italy, Europe and worldwide thanks to a constantly update and trained on the products sales network of dealers, Easy Lift gives great importance on the warranty covering its products, which is provided as standard up to 12 months, up to 36 months on the structure and offers the possibility of extended warranty on request.

Customer service at Easy Lift can also be observed in the constant research for the best solutions on the purchase of tracked aerial platforms, in the offer of suitable financial support, in the offer of appropriate payment formulas, in addition to the availability for Italy to carry out the needed practices to take advantage of the benefits of Industry 4.0.

The after-sales service and spare parts is certainly a fundamental element in a long-lasting and professional business relationship.  In Easy Lift the service network is composed of specialised technicians and equipped mobile workshops that are able to operate promptly and capillary on the territory. In the most recently built platforms, Easy Lift has introduced an Easycom remote diagnostics solution to support service. The spare parts warehouse, organised and automated, allows complete availability and timely supply of all necessary spare parts in Italy, Europe and worldwide.

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Easy Lift gives a lot of attention to professional training and organizes regular technical updating courses, both in class and online, so that its own and its distributors' service personnel learn how to operate, to maintain, to repair the tracked aerial platforms. At the same time it offers safety training for operators and full-fledged training programs for the sales staff of its distributors.

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